Shipping Policy

Got an eye on something and wondering when it could arrive on your doorstep? Already placed an order and dying to know how soon you’ll be able to unbox it? We want to get it in your hands and closet as fast as possible! Here’s what you can expect once you’ve placed your order.

 

Once your purchase is complete and payment has successfully processed, your order immediately enters our system. Within (2-3 business days), our amazing processing team will hand pack your order and get it ready for shipment. Once it’s all packed up and ready to go, your order will be sent to you via (UPS or USPS). 

 

Standard shipping is generally the default and will be automatically selected as your shipping method unless you select a different option before completing your purchase. You’ll have the option to choose between (standard, 2-day, and overnight). The chart below shows pricing and approximate (UPS) handling times for each tier of shipping:

 

Standard/Ground: $xx.xx

3 - 7 business days

 

2-Day: $xx.xx

2 business days

 

Overnight: $xx.xx

Next business day

 

ALL orders over ($100): FREE standard/ground shipping.  

 

If you select overnight shipping, orders placed by (1pm) will ship out the same day. Orders placed after (1pm) will be shipped out the following business day. Both processing times and carrier delivery estimates are in business days and do not include weekends or major holidays.

 

For made to order items, please allow (7-10) business days to complete your order before it is shipped out. For custom-made items, please allow (10-14) business days for processing. 

 

If you need your order by a specific date, please contact us! Our team is always ready to assist in helping you decide which shipping option is best for you.

 

Please understand that we cannot be held responsible for packages that show they were delivered by the carrier but cannot be located at your residence. Please contact your local (UPS) store to investigate the situation if this occurs. In the event that a package is undeliverable and returned to us, we will contact you immediately to determine the correct address, but please note that you will be responsible for the additional shipping charges. 

 

Your address must be verified in our system before we can ship it. To prevent delays, be sure to double check your address and street designations before completing your order (i.e., NW/NE/SW/SE, apartment number, etc). If the address does not authenticate in our system, we will contact you within (2-3 business days) for the correct address; please be aware that this will delay your shipment.

 

HOLIDAYS/PEAK PERIODS/SALES:

Due to the high influx of orders received during peak times, orders may experience delays in processing. Please allow us (4-5) business days to process your order during these times. Carriers may experience delays in delivery during peak shipping periods.

 

TRACKING INFORMATION:

Once your order has been shipped, you will receive an email notification containing your tracking information. Please allow 1-4 business days for your tracking information to update. If the shipment seems to be taking longer than it reasonably should, please contact your local (UPS) regarding your order. 

 

INTERNATIONAL SHIPPING:

We happily ship to (list of countries)! Please note that UPS cannot ship to international PO boxes. We cannot cover any additional customs, duties, or tax charges that may be imposed; these do not always occur, but (your company name) does not pay them if they do. Please contact your country’s customs office for information on charges and rates.

 

The chart below shows approximate international delivery times:

 

Standard International: cost based on weight and destination

xx-xx business days

 

Expedited International: cost based on weight and destination

xx-xx business days

 

[if you do not offer international shipping]

At this time, we unfortunately cannot ship internationally! We apologize for any inconvenience.

 

MODIFYING COMPLETED ORDERS:

In an effort to get your order to you as fast as we can, we cannot guarantee that completed orders can be modified. Please contact us if you’d like to modify it!

 

Our team is ready to assist with any additional questions you may have regarding shipment! Please contact us at (email) or (phone number) with any further questions.