Refund & Return Policy

Jasmine Beane’s biggest goal is to serve our customers well and do everything we can to make sure you’re fully satisfied with your order. We happily accept returns! 

 

HASSLE-FREE RETURNS

Our greatest goal is to serve our amazing customers well and do everything we can to make sure you’re happy with your order. So, we’ve worked hard to come up with a hassle-free, no-headache returns system! 

 

HOW TO START A RETURN

  1. Read our Return Policy below and make sure your item is eligible for return.

  2. Print a copy of our Return Form (include a link here) and fill it out completely.

  3. Pack your item, return form, and receipt with your choice of packaging and send it back via your carrier of choice to the following address: xxxxx xxxxx xxxxx

  4. We’ll process your return and issue your refund within (5-7) business days!

 

RETURN POLICY

  • The following items are FINAL SALE and cannot be returned to us:  custom items, swimsuits, jewelry, sunglasses, leggings, hats, scarves, final sale/clearance items, any items discounted greater than 25% by coupon code

  • Shipping is non-refundable unless we made an error 

  • All returned items MUST have the original tags still on them. Returned items MUST be unworn and unwashed; any stains, spills, or odors (including deodorant, pet hairs, cigarette smoke, makeup, perfume, etc) will deem the item ineligible for return and we will send the item back to you (subject to additional shipping charges).

  • Shoes must be returned in the original shoebox, and packed into an additional box for protection. Please do not place labels on the original shoebox. We cannot accept a shoe return otherwise.

  • Refunds will be issued in the original form of payment. If this is not possible, we will issue store credit for the amount.

  • Returns must be received by our warehouse within (30) days of delivery to you. Please consider transit times when choosing your carrier and shipping method – we recommend allowing 5-10 days.

  • (your company name) cannot be responsible for damages caused by incorrect sizing or improper care and handling.

 

PROCESSING TIME

Please allow (4-5) business days to process your return once we receive it. Once we process a refund, please allow (7-10) business days for the amount to post to your original form of payment. In the event of store credit, we will email you a code to use on your next purchase!

 

EXCHANGES

Due to limited quantities, we do not offer formal exchanges; if you’d like to exchange for size, we recommend purchasing the correct size then returning the incorrect size. You may also include on your return form that you’d like store credit, then use your store credit to purchase the correct size once we receive your return. We cannot guarantee that the correct size will still be available in this timeframe.

 

STORE CREDIT

If you choose to receive your refund in the form of store credit, we will email you a code that can be used towards your next purchase. Please be aware that we cannot retroactively apply store credit to a completed order; in other words, if you place an order and do not use your credit, we cannot go back and apply it to the order.  Please contact us if you’re experiencing any issues with your store credit!